These General Purchase Conditions are based on the legal regulations in force in Spain in the purchase and sale process of POLE GRIP products, through the website, www.polegrip.eu

These conditions establish a link between the seller and the buyer, clarifying and applying the rights and obligations of both parties. From the moment the customer confirms an order from the POLE GRIP website and the same order is confirmed by the same company, an email will be sent to the customer. The contents of the clauses are for informational purposes only and do not leave room for interpretation of the General Conditions. Through this document, POLE GRIP provides all the necessary information to the client.

CUSTOMER

Any natural or legal person who places an order through the website www.polegrip.eu is considered a customer. The relations between the selling company and the client will be established in accordance with current Spanish regulations regarding consumers and users.

The client must necessarily provide the data to be able to place the order.

In accordance with Organic Law 15/1999, of December 13, on the Protection of Personal Data, and with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, POLE GRIP will store the data provided by the Client in the possession of Manuel Sena de Haro. Said data will only be used for the operation in question, and will not be transmitted to third parties. POLE GRIP may send commercial information about its products, leaving the customer the right to cancel these communications at any time by email polegripeu@gmail.com.

The purpose of this contract is the online purchase and sale of products offered by POLE GRIP.

PRODUCTS AND PRICES

The POLE GRIP offer is limited to the products that are available on the website.

Each product has a sheet that indicates the name of the product, the model or design, an indicative photograph and the retail price of the product, always with VAT INCLUDED.

Shipping and insurance costs and additional payment method costs (expenses and commissions incurred) are not included in the price.

The total cost of the order will be communicated to the Client at the time of placing their order and prior to its acceptance.

ORDER CONFIRMATION.

The offer will be considered accepted by the Client when he clicks on the “PAY” button. The Client will receive an email confirming the placement of the order and its specifications.

PAYMENTS

By default, all payments will be made through the VISA platform. POLEGRIP will not be responsible for the commissions and fees of said payment platform. In the event that the Client may wish to pay via bank transfer, they must contact us by email polegripeu@gmail.com

The shipping costs of the order will depend on the delivery area and its cost will be communicated before the acceptance of the order by the Client and must be paid by the Client.

Once the purchase is made, you will receive a confirmation message from POLE GRIP with the order information. Within a period of up to 24 hours, the Customer will receive an email from POLE GRIP confirming the order and shipping address.

The Client must read and accept the General Conditions before confirming the order.

DELIVERIES AND SHIPPING

Shipments of orders placed through the website www.polegrip.eu will be made by NACEX, as a registered package. In the event that the Client wants another type of shipment, such as urgent, by courier or in person, they must contact us by email and assume the expenses related to the cost of a special delivery. Delivery time will vary according to the customer's geographical position. For shipments to Spain Peninsula the delivery time is between 1-2 business days. For shipments to the Balearic Islands and International shipments within the European Union, the delivery time is between 7 and 10 business days. For areas outside the European Union, the Customer must consult us about the delivery time for the country in question.

If any product is not available in stock, the company will inform the Customer of the delivery times. Saturdays, Sundays, holidays in the locality of POLE GRIP's registered office, as well as holiday periods, Christmas periods and unexpected political or natural situations are excluded.

The delivery times indicated are indicative depending on the shipping area and may be subject to alterations due to extraordinary incidents. POLE GRIP is not responsible for delays that are due to causes beyond the control of the company and due to unforeseeable and unavoidable circumstances. Nor is it responsible for delays attributable to the carrier or customs clearance.

If after the established delivery time of the order, delivery has not been arranged, the Customer must contact POLE GRIP. If the Client does not do so, after 10 business days from the order's departure for delivery, it will be returned and the Client must be responsible for the shipping and return costs of the merchandise, as well as any possible costs. associated management.

RETURNS & EXCHANGES

All products that leave our warehouses are previously verified. In the event that the product reaches the customer defective, with a size or color different from the one ordered, or manipulated by third parties, the Customer must contact us by email polegripeu@gmail.com within a maximum period of 24 hours from receipt and delivery. company will detect the problem.

If for any reason, the customer is not satisfied with the purchased product, they can return it within a period of 14 calendar days (right of withdrawal according to Law 3/2014, of March 27), from the date of receipt of the item. same.

In the case of returning the product, the customer must send an email to polegripeu@gmail.com specifying the reason for the return. Within 24 hours, the customer will receive an email with the return and a shipping address. In the case of an exchange or return, after the 14 calendar days imposed by law, POLE GRIP will do everything possible to resolve the issue with the aim of satisfying the customer, although, in this case, the customer must bear the costs. shipping and taxes involved in said return and changes will depend on the availability of the products in stock.

In case of return due to not being satisfied with the product (right of withdrawal according to Law 3/2014, of March 27), the original shipping costs of the order you received will not be refunded to the customer and the same must be borne by the costs. of return shipping. The client/user will have 14 calendar days to return the product/s to POLE GRIP through the carrier they choose, in the case of the Post Office, it must be certified, so that the money for the product/s can be refunded. . The cost of the return will be borne by the Client, who will be responsible in the event of loss or damage during transport.

We do not accept returns or exchanges with postage due without prior acceptance by POLE GRIP. Returns of defective, used, washed, or damaged packaging products will not be accepted. The customer must include in the package a document indicating: the name of the order holder, the return number sent by POLE GRIP at the time of communication of the return and a copy of the invoice receipt referring to the purchase.

Once the product is received by POLE GRIP, the status of the item will be checked, and then the amount of the order will be refunded according to the payment method chosen by the customer at the time of payment. The refund of these sums will be made within a maximum period of 30 days from when the returned product has arrived at the company.

In the event that such return is made for any of the reasons described in the Return Conditions, POLE GRIP will inform the customer via email.